Being an Event Planner
The event planner is like a conductor who knows how to play all the instruments. During the organization of his event, he defines...
Employee investment has a direct impact on customer satisfaction, and vice versa.
The link between employee and customer satisfaction is indisputable. Happy employees do not just...
Employees may feel upset when they do business associative activities and yet they can be extremely beneficial to the company. A commitment to an association,...
Back to the presentation by Nicolas Glady, Professor ESSEC's Accenture Strategic Business Analytics Chair, who spoke at the Adetem B2B Club meeting last September...
As the economy becomes more customer-centric, providing a premium customer experience has become essential to retaining customers and increasing profits.
By analyzing different market segments...
The expectation of income (or profits) that a company can expect from the development of a medium and long-term relationship with a customer.
Definition
The Customer Value measurement...